What is MPG Logo Lab?
MPG Logo Lab is a one-stop-shop for personally customized MPG apparel by simply adding your company logo. The MPG Logo Lab allows you to create custom branded apparel, staff attire and “swag” to make your business and associates stand out, all at wholesale prices!
By using MPG Logo Lab, you become part of the MPG community. Not only do you have access to wholesale prices, but you’ll be the first to hear of new products and special events, have exclusive early access to sales and new product and have opportunities to win additional MPG product, and gift cards.
Why use MPG Logo Lab?
We make it easy for you to purchase the products you know and love AND have them branded with your company logo. No need to use multiple vendors, or coordinate it yourself – we’re a one-stop-shop and can have it in your hands in only 10 – 15 business days.*
*General turnaround time only. Each order is unique and shipping date will be communicated upon approval of proof.
Is MPG Logo Lab for me?
Do you own or work at a studio or business that requires branded product? If so, MPG Logo Lab is for you! It doesn’t matter what industry you’re in, from fitness to corporate, we can help!
How does MPG Logo Lab work?
The MPG Logo Lab makes branding clothing quick and easy with only 5 simple steps.
- Select the product you want your logo printed on
- Select the quantity
- Upload your logo
- Submit your order
- Approve your proof
How Does Pricing Work?
Each product page has a pricing chart outlining quantities and price per unit. The higher the quantities, the lower the price per unit. As you select the number of units per size, your cost per unit will adjust based on total quantities. An itemized breakdown of your order will be visible when you view your cart.
What happens once I place my order?
Immediate Confirmation: Immediately after placing your order, you will receive an email confirmation with your order number.
MPG email: Within 1 – 2 business days, your assigned MPG representative will contact you to confirm your logo colors, size and location on the item. At this time, we will also verify if you have a firm deadline for the order.
Digital Proof: Once your logo and order details have been confirmed, you will receive a digital proof via email.
Proof Approval: You must approve your logo proof within 24 hours to ensure your order remains on schedule. If you do not approve your proof, your order may be delayed. Your order will not be processed until approval is received.
Production: Once your proof approval is received, your order will be submitted to production. You will receive a confirmation email from your MPG representative confirming your order has been submitted and an expected delivery date.
Shipping: You will receive an email with tracking information to confirm your order has left our production facility and is on its way!
Note: Additional charges may apply if you change your logo size, colors, require a “rush”, require art or creative assistance, etc. You will be notified if any additional charges apply to your order.
General Ordering Information
Will I see a proof before my order goes into production?
Yes, you will see a digital proof for approval before your order goes into production.
Please allow up to 48 hours for initial processing (excluding weekends and holidays). All orders are processed during regular business hours, Monday-Friday 9:00 am to 5:00 pm CST. You can expect to receive your order within 10 - 15 business days from when you approved your proof. You will receive a confirmation email from your MPG representative confirming your order has been submitted to production. They will also provide you with an estimated delivery date.
Can I cancel or change my order?
Yes, you can cancel your order prior to production. However, once your proof approval has been received, your order has been submitted to production and cannot be cancelled. If you need to cancel or change your order, please contact your MPG representative as soon as possible – we will do our best to accommodate and assist you with a resolution.
What is your GST/HST Number?
Our Business Number for GST & HST is XXXXXXXXXXXXXXXX
What kind (formats) of artwork can I upload?
We prefer vector artwork (EPS, PDF, Ai). Rasterized artwork (JPG, TIFF, PNG) must be a minimum 300 dpi at 100% size.
You only need to upload your logo file once per order. You do not need to upload your logo with each style/color you are purchasing, unless you require a different logo on those styles.
If your logo does not meet our requirements, we will not process is
Do you keep my art on file?
Yes. We keep your artwork on file to make reordering as easy as possible.
Where do I upload my artwork?
Upload your logo on the product page or select "Add Logo Later" and email your logo to firstname.lastname@example.org with a reference to your order number or send it directly to your MPG representative (you’ll get an e-mail from them shortly after you place your order).
Can I specify a PMS (Pantone) color for my imprint?
Pantone matching is available on some products. Please confirm with your MPG representative. If you’re interested in matching your Pantone colors, include a message about PMS colors in the "comments" section of the ordering process, or let your MPG representative know (you’ll get an e-mail from them shortly after you place your order).
What if I don’t have a logo?
No problem, we can help! Place your order and select “Add Logo Later”, when you receive your email from your MPG representative, let them know you need assistance developing a logo.
Our logo development fees are:
$25.00 flat rate, which includes two rounds of minor revisions. If additional revisions are required, they will be charged at $25.00.
Note: logo development fees do not include the purchasing of images and/or any other costs.
Shipping & Delivery
Shipping Methods & Fees
|Standard Ground Shipping (5-10 Business Days)||$13.99 CAD Flat Rate under $99 (after discounts, before tax) /
over $99 (after discounts, before tax) - Free
|Expedited 2 Business Days* Shipping||Flat Rate: $22.50 CAD|
|Next Business Day* Shipping||Flat Rate $32.50 CAD|
We are currently unable to ship to P.O. Boxes and or international addresses. Orders shipping to the Yukon, Northwest Territories and Nunavut will not qualify for our $99 free standard ground shipping offer and may incur additional shipping charges.
For more information please contact our Customer Service Department, Monday-Friday 9:30 am to 6:00 pm EST. Call us toll free: 1-855-955-1646 or Email Us.
How long will it take to get my order?
You can expect to receive your order within 10 - 15 business days from when you approved your proof. You will receive a confirmation email from your MPG representative confirming your order has been submitted to production. They will also provide you with an estimated delivery date.
Free Shipping Promotions
"Free standard ground shipping" is offered on orders with subtotals (after discounts, before tax) that are $99 CAD or more (unless specified differently as part of a limited time promotional offer), before any applicable taxes. MPG Sport reserves the right to change or discontinue any promotions at any time. Please note: limited time promotions such as "FREE SHIPPING", "$0 SHIPPING SITE-WIDE", "FREE SHIPPING OVER $49", or similar, only apply to STANDARD GROUND SHIPPING. Expedited (express) shipping fees will still apply if those shipping options are selected at checkout, UNLESS OTHERWISE SPECIFIED IN THE PROMOTION.
2020 SHIPPING HOLIDAYS:
|Wednesday||January 1||New Year's Day|
|Monday||February 17||Louis Riel Day (Manitoba)|
|Friday||April 10||Good Friday|
|Monday||May 18||Victoria Day|
|Wednesday||July 1||Canada Day|
|Monday||August 3||Civic Holiday|
|Monday||September 7||Labour Day|
|Monday||October 12||Thanksgiving Day|
|Wednesday||November 11||Remembrance Day|
|Friday||December 25||Christmas Day|
Will I need to pay duties/tariffs on my order?
No. The total displayed at checkout is the price you will pay, unless additional requests are made (i.e. logo development, rush orders, etc.). Your MPG representative will communicate any additional costs prior to submitting your order to production.
Do you offer rush processing?
Please indicate in the “order notes” that the order is a rush and the date it is required, and we will do our best to accommodate. Note: additional charges may apply for rush orders.
What type of payments do you accept?
We accept all major credit cards, PayPal, Apple & Google Pay.
When do you charge my credit card?
Your credit card is authorized once you place the order on our website, but funds are not collected until your order is shipped.
What if I’m unhappy with my order?
All logoed items are Final Sale. Final Sale items are not refundable, exchangeable, eligible for price adjustments or credit. However, if you’re unhappy with the quality of the product and/or the imprint, please contact your MPG representative within 45 days of receiving your “order shipped” confirmation email to discuss solutions.
Can I return logoed apparel?
All logoed items are Final Sale. Final Sale items are not refundable, exchangeable, eligible for price adjustments or credit. We will only accept returns on logoed apparel if the product and/or the imprint is deemed defective. Please contact your MPG representative within 45 days of receiving your “order shipped” confirmation email to discuss solutions.
It can take up to 5 business days for funds to be transferred and the transaction to appear on your bank or credit card statement.
Store merchandise credits are nontransferable and cannot be redeemed for cash.
What if I need to cancel my order?
If an order is cancelled due to extenuating circumstances before it has been decorated and shipped, you will be refunded in full. Once an order has been submitted to production, it cannot be cancelled.
Trademarks & Logos
If we use artwork you have supplied, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and production information are subject to change without notice.
View our terms of service here.
For more information please contact your MPG representative or email@example.com, Monday-Friday 9:00 am to 5:00 pm CST.